Proax Free Pick-up

What is Proax Pickup and how does it work?

Proax Pickup allows you to collect your order directly from one of our locations. Once your order is ready, our team will contact you to let you know. You can then visit the warehouse or shipping area of the selected location to collect your items.

If someone else will be picking up the order on your behalf, simply let us know in advance and we will coordinate accordingly.

What are the benefits of Proax Pickup?

Proax Pickup is a fast and convenient way to receive your order without waiting for shipping. It can help you save on shipping costs and get your products sooner, which is especially useful when you need something quickly.

Can I change the pickup location after placing my order?

Yes, you can request a change to your pickup location as long as your order has not been processed or prepared. Please contact us as soon as possible and we will do our best to accommodate the change.

How long will my order be held for pickup?

Orders are typically held for a limited time once they are ready for pickup. Our team will inform you of the pickup window when your order is ready. If you need more time, please contact us so we can make arrangements.

What do I need to bring when I pick up my order?

Please bring a valid ID and your order confirmation details when picking up your order. This allows our team to verify your identity and match you to the correct order.

Can someone else pick up my order?

Yes, someone else can pick up your order. Please notify us in advance and provide their name so we can release the order accordingly. They will also need to bring valid ID at the time of pickup.

What are the pickup hours? Can I change my pickup time?

Pickup hours may vary by location. Our team will provide pickup details when your order is ready and we will do our best to accommodate any scheduling requests. If you need to change your pickup time, contact us and we will work something out.

Can I get help loading my order?

Yes, our team can assist with loading your order when you arrive for pickup. Please let us know in advance or upon arrival if you require assistance.