Returns

Return for Credit:

• If you need to return an item, you can easily request a return by visiting your orders page. We will assist you in coordinating the return.
• If the return is due to an error on Proax's part, we will process the return promptly and without any penalties.
• For returns resulting from customer decisions, the following conditions apply:

Stock Items:

• Items shipped within the last 30 days can be returned with ease.
• Items shipped more than 30 days ago but less than 90 days may be eligible for return under certain conditions.
• Items shipped over 90 days ago may require special consideration for return eligibility.

Non-Stock Items:

• Items shipped within the last 90 days may be eligible for return under specific conditions.
• Items shipped over 90 days ago are generally not returnable.

Non-Returnable/Non-Cancellable Items:

• Certain items are marked as non-returnable or non-cancellable. These items are clearly identified on the product pages with an information box, indicating that they cannot be returned or canceled once ordered.
• For any exceptions or special circumstances, please contact our customer service team for further assistance.

Warranty Return:

• If you believe your item is eligible for a warranty return, our RMA team will verify this with the supplier on your behalf.
• Should you need a replacement item immediately, our sales team will work with you to process the order quickly, ensuring minimal disruption to your operations.