Shipping

Proax Technologies operates in 13 locations across Canada and 1 in the United States. Our extensive network allows us to provide efficient and timely delivery to our customers across the U.S. and Canada.

Shipping Destinations

• We ship to locations within Canada and the U.S. only.
• Please note that shipping to P.O. boxes may not be available for all orders. Contact our customer service for more details if you have a specific request.
• We have a free pick-up option from our locations below.

Proax Locations

• Distribution Center - Vancouver: 10230 Grace Road, Surrey BC V3V 3V6
• Distribution Center - Mississauga: 6700 Millcreek Dr Unit 3, Mississauga ON L5N 8B3
• Distribution Center - Laval: 1925 R. John-Molson, Laval QC H7T 0R3
• Winnipeg: 858 Century St, Winnipeg MB R3H 0M5
• Windsor: 440 Advance Boulevard, Tecumseh ON N8N 5G8
• London: 555 Consortium Court, London ON N6E 2S8
• Cambridge: 405 Maple Grove Road, Unit #13, Cambridge ON N3E 1B6
• Barrie: 21 Hooper Rd, Barrie ON L4N 9S3
• Granby: 834 Industriel Boulevard, Granby QC J2J 1A4
• Quebec City: 240, rue de Sydney, Suite 110, St Augustin de Desmaures QC G3A 0P2
• St-Johns: 1 Austin Street, St. John's NL A1B 4C1
• Dartmouth: 109 Ilsley Avenue, Unit 17, Dartmouth NS B3B 1S8
• Calgary: 2880 45 Ave SE Unit #156, Calgary AB T2B 3M1

Shipping Transit Estimate

• Within Ontario & Quebec Regions: 1 to 2 business days
• Between BC and Ontario/Quebec Regions: 4 to 5 business days
• Between Maritimes and Ontario/Quebec Regions: 4 to 5 business days

Items in Stock at Manufacturer’s Locations

• Lead-times provided are averages and should only serve as an indicator. The actual delivery time for items stocked at the manufacturer can differ from the lead times shown for reasons beyond our control.
• Expedited shipments may be possible and are treated on a case-by-case basis. Please contact us for more information.

Backorders

• Order Fulfillment: We will ship your order once it is complete from the closest warehouse to your location, ensuring the fastest possible delivery.
• Backordered Items: If a product is not available at your nearest warehouse, it will be sourced from our other locations or directly from the manufacturer. This may result in a slight delay in shipping.
• Tracking Estimated Ship Date: Once you place your order, you will be able to track the estimated ship date for any backordered (B/O) items through proax.ca. This allows you to stay informed about when you can expect your complete order to ship.
• Communication: You will be notified if any items in your order are on backorder, along with the estimated shipping time. We will provide updates as soon as the product becomes available and is ready to ship.
• Partial Shipments: If you prefer to receive available items immediately and have them shipped separately, please add a note in the checkout section. After you place your order, our sales representative will contact you to confirm the details.Additional shipping charges may apply for split shipments.

Delivery Issues

At Proax, we are committed to ensuring that your orders are delivered accurately and on time. However, if you experience any issues with your delivery, we are here to assist you.

• Delayed Delivery: If your order has not arrived within the expected delivery timeframe, please contact our customer service team. We will promptly investigate the delay and provide you with an updated delivery status.
• Damaged Goods: In the rare event that your items arrive damaged, please notify us within 48 hours of receiving the package. We will arrange for a replacement or a refund, and guide you through the return process if necessary.
• Incorrect Items: If you receive the wrong item(s), please contact us as soon as possible. We will arrange for the correct items to be shipped to you at no additional cost and provide instructions for returning the incorrect items.
• Missing Items: If any items are missing from your order, please check your shipping confirmation to ensure all items were included in the shipment. If there is a discrepancy, contact our customer service team, and we will resolve the issue promptly.
• Address Issues: To prevent delivery issues, please ensure that your shipping address is accurate when placing your order. If you realize that an error was made, contact us immediately. We will do our best to correct the address before the order is shipped.
• Couriers: Once the item (s) are in the hands of the Courier, delivery exceptions are out of Proax Control. Please monitor the status of your shipment using the applicable tracking information provided