Account

How do I create an account?

You can create an account by registering on our website. Simply visit our registration page, fill in your details, and you'll receive a verification email to confirm your address.

Once verified, your account will be automatically linked to your company if it's already in our system, giving you instant access to company-specific pricing, order history, and more.

I forgot my password. What should I do?

You can reset your password using the "Forgot Password" option on the login page. Enter your email address and you'll receive a reset link shortly.

If you don't receive the email or continue to have trouble accessing your account, contact us and we'll help you get back in.

How do I manage permissions for my team?

Account administrators can manage user roles and permissions, including ordering access, pricing visibility, and invoice access.

If you're unsure who your account administrator is, please contact us using your company email and we'll help guide you.

What are the benefits of creating an account?

Creating an account gives you access to tools that make ordering faster and easier:

• View your orders, quotes, and personalized pricing
• Checkout faster with saved addresses and preferences
• Manage carts and track orders in one place
• Place orders without waiting on emails or calls
• View invoices and pay online
• Create and manage project lists for easy reordering
• Share projects with your team or customers (pricing remains private)

Can multiple users access the same account?

Yes, businesses can set up multiple users under one account. This allows your team to manage orders and access shared information efficiently, while keeping individual roles and permissions separate.

How do I view my order history and invoices?

Log into your account and hover over your name in the top right corner. From there, you can access your order history and invoices through the relevant sections.

Make sure your account is verified and linked to your company. This is what gives you visibility into your company's full order and invoice history. If you're not seeing what you expect, contact us and we'll help get your account linked correctly.

Why do I see different pricing than my teammates?

If you’re seeing different pricing than others in your company, it’s likely because your account is not yet linked to your company profile.

To access your company’s pricing, please make sure you’ve completed your account setup and verification. If you’ve already signed up but still see different pricing, contact us and we’ll help link your account correctly.

Someone used my account without authorization. What should I do?

Please contact us immediately. We will secure your account and investigate the issue as a priority. If possible, change your password right away using the "Forgot Password" option on the login page.